TERMS AND CONDITIONS
CUSTOMER SERVICE
We make it a point to answer your questions as quickly as possible. Our customer service team can be reached:
By email : a-la-tienne@alsace-binner.com
By phone : 03.89.78.23.20
Via the contact form available on our website.
Our response hours are generally Monday to Friday, 8am to 12pm and 1pm to 5pm . We promise to respond to you within 48 business hours .
PRIVACY AND SECURITY
Your personal data is treated with the utmost confidentiality.
Our site uses security protocols provided by Wix , including SSL encryption , to ensure secure transactions and the protection of your information.
The data collected (name, address, email, telephone, etc.) are used solely for order management, delivery and customer relations.
They are neither resold nor transferred to third parties without your explicit consent.
In accordance with the GDPR , you have the right to access, rectify, delete and oppose your personal data. To exercise these rights, please contact us at a-la-tienne@alsace-binner.com .
WHOLESALE INQUIRIES
We welcome requests for wholesale orders (professionals, wine merchants, restaurants, events, etc.).
For any request:
Contact us by email at [dedicated professional or commercial address]
Specify the desired volume , the destination , and your structure (if applicable)
A personalized quote will be provided to you. Wholesale sales may be subject to specific pricing conditions, longer preparation times , and adapted transport conditions.
PAYMENT METHODS
Payment for orders is made before shipment , via secure payment methods offered by Wix or its partners (Stripe, PayPal, etc.).
The accepted payment methods are:
Bank card (Visa, MasterCard)
All transactions are processed securely. No banking data is stored directly on our site.
For any further questions regarding these terms, please consult our FAQ section or contact us via the contact form.